Field Technician

Reporting To: Service Manager - Lancashire & South Cumbria and Manchester

Department: Operations (Remote Monitoring)

Location: Liverpool

Graphnet Health is the leading UK supplier of integrated healthcare solutions to the NHS. Our software solutions are helping to revolutionise patient care across the country, driving improved patient outcomes and patient satisfaction and delivering greater efficiency across the healthcare system.

Want to work with health and social care data to help our customers save lives? Want to work at the cutting edge of technology to improve the lives of millions of individuals across the UK and beyond? Want to work with passionate and supportive colleagues in a fast-growing company that cares? 

Key Responsibilities:

Installation of Technology

• You will be trained to install the appropriate Android and iOS based technology in patient’s properties and deliver the appropriate training to the patient in their home or care home. You will also be required to deliver stock and training to clinicians. The role will be based in the Cheshire & Merseyside region, activities will be predominately in Cheshire, our base operations are located in Liverpool.
• Typical service visit tasks are:

- Setting up equipment in patients’ home/care home

- Delivery of equipment to hospital virtual ward teams

- Training the use of equipment and relevant peripherals to patients and clinicians (BP monitor, SPO2 Oximeter, Scales, Thermometer etc)

- Tracking location and status of stock through relevant IT systems

- Basic service calls for routine issues

- Maintenance of Software and Hardware supporting upgrades and ongoing development.

Stock Management

• You will manage your own car stock.
• You will require your own vehicle and a full, clean UK driving licence to complete installations and deliveries. Mileage will be claimed at prevailing HMRC tax free rates (currently 45p per mile for the first 10,000miles, 25p per mile thereafter in each tax year).

Product Development

•  As a technology company, we are constantly developing new and existing products for both Hardware and Software. You will be expected to report patient, clinician and employee feedback ongoing to support such developments.

Overview:

• You will be the face-to-face contact of the company with patients / users and so should have the necessary skills to maintain a warm friendly atmosphere.
• You will be expected to work with a “get the job done” attitude to meet the demands of contractual SLA’s. Patient availability may result in different combinations of hours typically between 8am and 8pm.
• You will be required to undergo a full disclosure and barring service (DBS) check before commencement of employment

Applications:

Please apply in writing, sending a covering letter & CV to hrrecruitment@graphnethealth.com