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2024: Collaboration, Innovation and Delivering True Integrated Care

19 December 2024

Ian Denley, CEO, Graphnet Health

As we reflect on 2024, it is inspiring to see the significant strides made in transforming health and social care across the UK. At Graphnet, we are proud to work alongside Integrated Care Systems (ICSs) and NHS Trusts, providing the digital tools and insights they need to improve outcomes for millions of people.

This year has underscored the power of collaboration and innovation in addressing the challenges facing the NHS. From reducing emergency admissions to preventing chronic disease, the achievements of our customers - supported by our technologies - are proof of what can be accomplished with a shared vision for better, more sustainable care.


CIPHA: Supporting ICSs to Deliver Results at Scale

2024 marked a significant milestone for the CIPHA (Combined Intelligence for Population Health Action) population health and remote monitoring programme, with the number of users surpassing 150,000 - a 60% increase from the previous year. Now supporting the health and care needs of 17 million people, CIPHA is enabling ICSs to deliver population health management at scale.

The platform’s extensive capabilities allow ICSs to make a difference in critical areas, including:

·         Preventative health: Enhancing blood pressure monitoring, lipid lowering, and vaccination uptake for flu and pregnancy.

·         Condition-specific support: Identifying and managing atrial fibrillation, chronic kidney disease, epilepsy in pregnancy, and COPD.

·         Home-based care: Facilitating care at home with tools like pulse oximetry, reducing the reliance on hospital-based services.

·         Mental health initiatives: Supporting suicide prevention and serious mental illness management.

These applications, and others, demonstrate how powerful, data-led solutions are empowering ICSs to transition from reactive care to proactive, preventative models that reduce hospital pressures and improve quality of life for patients.


Shared Care Records: Revolutionising Access to Patient Information

Shared care records remain a cornerstone of connected care, empowering clinicians and care providers to make more informed decisions. This year, the launch of Graphnet’s Shared Care Record Version 4 (V4) brought a series of enhancements to usability and efficiency.

A key improvement in V4 is the revamped navigation system, designed to present patient information in a more logical, intuitive manner. This redesign ensures healthcare professionals can access critical data quickly and efficiently, streamlining workflows and improving patient care. The updated interface has received widespread praise for its usability and ability to enhance the delivery of care.

Key milestones for shared care records have included:

·         Thames Valley and Surrey Shared Care Record: A new collaboration between Frimley Health, BOB ICS, Surrey Heartlands, and Graphnet to create a single regional consolidated record, which will bring together clinical, social, and care data for over 3.8 million people. This initiative will enable seamless data sharing and coordinated care across ICS boundaries, with Connected Care’s integration into this platform expected by year-end.

·         Greater Manchester Shared Care Record. The GM Care Record continues to expand, with new digital care plans for dementia and heart failure. These plans have been designed to allow GPs, hospitals, and social care teams across Greater Manchester to work from a single, unified record. This integration has proven vital in enhancing continuity of care across the region, which serves over 2.8 million residents.

·         The One Health and Care shared care record. The OHC SCR has been instrumental in improving safeguarding processes within the Black Country ICS. With this system, multi-agency safeguarding teams have immediate access to vital information, allowing for quicker, more effective interventions when dealing with vulnerable individuals. This has reduced delays in decision-making, which has been crucial for at-risk patients


Population Health Analytics: Turning Data into Action

Population health analytics has delivered measurable impact this year, transforming care pathways and supporting proactive interventions:

·         Frimley Health ICS: Leveraging CIPHA, Frimley reduced A&E attendances by 30.4%, hospital admissions by 40.2%, and 999 calls by 36.1% among 6,000 high-risk patients. An independent report revealed that the direct savings from the measures concerning hospital attendance will be in the region of £5m-£8m annually.

·         Greater Manchester ICS: In collaboration with Graphnet’s platform, Greater Manchester has successfully identified 20,000 at-risk patients eligible for novel therapies aimed at reducing cholesterol. This proactive approach has been vital in preventing heart attacks and strokes, contributing to the region's focus on prevention.

·         One Wirral CIC: Diabetes prehabilitation services powered by Graphnet have achieved:

    • HbA1c reduction from 73.4mmol/mol to 63.25mmol/mol in 12 weeks.
    • Average BMI decrease from 34.2 to 32.99.
    • Weight drop from 98.41kg to 95.45kg.

·         Cheshire & Merseyside ICS: Graphnet's population health tools have been instrumental in tackling fuel poverty, identifying over 1,300 individuals at risk. These patients, including those with severe respiratory issues, received early community-based support, preventing unnecessary hospital admissions


Remote Monitoring: Empowering Patients, Supporting Clinicians

Throughout 2024, remote monitoring initiatives have been enabling patients to receive care in the comfort of their homes, reducing pressure on hospitals and delivering significant benefits:

·         Cheshire & Merseyside: In Cheshire and Merseyside, the use of Graphnet’s Docobo remote monitoring technology is being combined with population health insights to monitor patients with chronic conditions, such as heart failure, diabetes, and COPD. By integrating this data into the shared care record, clinicians are monitoring patient health remotely, reducing the burden on primary care and hospital services by preventing avoidable admissions and improving patient outcomes.

·         Virtual Wards in North Midlands: Royal Stoke and County Hospitals, along with Midlands Partnership University NHS Trust, implemented consultant-led virtual wards. These provide 228 virtual beds, enabling acute care at home while reducing hospital stays and promoting quicker recovery.

·         DOC@HOME in Vienna: Cancer patients at the Medical University of Vienna have started using this Graphnet remote monitoring solution to track symptoms, significantly enhancing their quality of life and treatment outcomes.

·         Birmingham Care Homes: Birmingham Community Healthcare Foundation Trust expanded remote monitoring to 16 care homes, reducing unnecessary hospital admissions and improving resident care.

These successes illustrate how remote monitoring complements population health and shared care records to deliver holistic, patient-centred care.


Patient Engagement: Supporting Personalised, Proactive Care

The role of digital tools in engaging patients has grown significantly this year. Examples have included:

·         My GM Care App and Care Plans: In Greater Manchester, the GM Care Record added digital care plans for dementia and heart failure, benefiting 2.8 million residents. Complementing these developments, the ‘My GM Care’ app has been introduced, empowering patients to manage their health by contributing to care plans, self-recording data, and sharing insights with clinicians.

·         Digital ReSPECT Forms in Staffordshire and Stoke-on-Trent: The launch of Digital ReSPECT forms, accredited by Resuscitation Council UK and accessible via One Health and Care, are ensuring patients receive personalised recommendations during emergencies.

These tools not only enhance care delivery but also empower patients to take greater control of their health.


Recognition and Media Coverage

The work of our customers has gained widespread recognition:

·         Forbes: Featured Cheshire and Merseyside’s fuel poverty initiative.

·         GPonline: Reported on Frimley’s success with surgical prehabilitation.

·         ITV: Showcased Dudley’s virtual ward, powered by Graphnet, which allowed neonatal care to be delivered safely at home.

These and other features in publications such as Nursing Times, HSJ, and Emergency Services Times highlight the impact of digital health innovation on patient outcomes and system efficiency.


Strengthening Collaboration Through Events

This year, we engaged with customers and partners through events like Rewired and NHS ConfedExpo, which provided valuable opportunities to share insights and best practices. Our National User Group (NUG) event brought together ICSs and Trusts to explore the latest developments in shared care, population health, and remote monitoring.

Webinars led by customers, such as Improving Continuity of Care Through Integrated Care Planning and Elective Recovery: Turning the Tide, showcased how innovative population health and remote monitoring approaches are enabling transformational changes in care delivery.


Award-Winning Innovation

Several of our customers’ initiatives received awards this year, including:

·         Frimley Health and Care: Silver at the HSJ Partnership Awards.

·         Greater Manchester ICS: Best Use of Digital for ICSs at the HTN Health Tech Awards.

·         Cheshire and Merseyside ICS: Gold at the NHS Prescribing Awards for their fuel poverty project.

These accolades highlight the exceptional work of ICSs and Trusts and the role of Graphnet’s tools in enabling their success.


Looking Ahead To 2025

With the Labour government’s reforms focusing on prevention, community-based care, and digital transformation, there has never been a more critical time for ICSs and Trusts to double down on their efforts. Graphnet remains committed to supporting these ambitions by delivering tools that enable data-driven, patient-centred care.

We look forward to continuing our collaboration with health and care organisations in the coming year, building on the successes of 2024 and driving further innovation to benefit patients, providers, and communities alike.

Ian Denley
CEO, Graphnet Health